Discover how MEGATEL CNC’s in-house service network across Canada and Michigan is helping manufacturers reduce downtime, improve productivity, and win more jobs.
A 2023 ABB study reported that Canadian industrial businesses lose an average of CAD 242,000 per hour during unplanned downtime—much higher than the global average of CAD 170,000. Yet, nearly 1 in 5 businesses still wait until something breaks before taking action. - Source: CanadianManufacturing.com
The survey included responses from over 3,200 maintenance leaders across sectors like manufacturing, metals, and heavy equipment. The message is clear: investing in reliable service and maintenance is no longer optional—it’s critical for staying productive and competitive.
The True Cost of Waiting
In most shops, there’s no room in the schedule for a machine to sit idle while waiting on a technician to fly in or parts to ship from across the country—or worse, across the border. Every hour lost affects output, quality, and reputation. And while the machine itself is important, it’s the support behind it that keeps operations moving.
Just ask Viking Tool and Engineering, a growing mold builder based in Whitehall, Michigan. Since 1954, they’ve specialized in high‑quality molds for automotive, appliance, office furniture, household, medical, electrical, and infrastructure industries. - https://www.vikingtooleng.com/
“Knowing that we can have a service tech to us within a day was a big consideration for us. Being a small company, every piece of equipment is important, and downtime can kill your due dates. The service department at MEGATEL is very responsive—I can talk to someone right away, not go through a ten-page process just to get help.” — Mike Secrest, General Manager, Viking Tool and Engineering
Since 2022, Viking has added both an APEC GM2530, which allowed them to take on large 5-axis projects they previously had to turn away, and a GROB G350, which helps automate small components efficiently and affordably.
“We had very limited space. MEGATEL worked hand in hand with us to adjust the machine setup so it would fit. They weren’t just trying to sell us a machine—they helped us get what we truly needed and stayed within our budget.”
The result? Increased profitability, faster turnaround, and the ability to take on jobs they previously couldn’t quote competitively.
“On some jobs, we’re saving days—even weeks. That time savings helps us win more work and stay profitable.”
Why Service Should Be Part of the Machine Decision
Stories like Viking’s highlight something many manufacturers realize only after the fact: it’s not just the machine that matters—it’s the support behind it. Too often, buying decisions are made based on upfront costs, flashy specs, or who can deliver the machine fastest. But the real value reveals itself months down the line—when something breaks, when a deadline is at risk, or when the shop floor needs immediate support.
That’s when service, response time, and local presence become the difference between staying on schedule and falling behind. Choosing the right partner means looking beyond the brochure—because the lowest price can end up costing the most when downtime strikes.
That’s why MEGATEL CNC does things differently.
We’ve built a network of in-house service technicians located across the GTA, Windsor, Montreal, Quebec and Michigan, USA—trained directly on the machines we supply and backed by over $8 million in inventory of machines and spare parts.
Our customers know they can count on:
- Rapid on-site service when it matters most
- Spare parts stocked locally—no long waits or cross-border delays
- OEM-certified expertise on every machine we support
- Support during production peaks, holiday periods, and after-hours
Whether you're operating in aerospace, die/mold, general machining, or any high-demand application, the value of having service nearby is impossible to ignore.
MEGATEL CNC has been serving Canadian manufacturers for over 45 years, growing with our customers and adapting to what they really need—not just better machines, but faster service, smarter support, and long-term reliability.
So when the stakes are high and delivery timelines are tight, the last thing you want to hear is: “We’ll get back to you next week.”
Our approach is different—because we’re already here.
Let’s Talk About a Better Service Experience
If you’re looking for more than just a machine quote—if you want a partner that’s in your region, understands your needs, and moves at the speed of your production floor—get in touch with our team. We’ll walk you through what local service really means, and how it can protect your business from costly downtime.
📍 Local teams across Canada and Michigan
📦 Over $8 million in parts and machine inventory
🛠 OEM-trained technicians, in-house and on the road
Let’s keep your machines cutting, and your business moving forward. Learn more about our CNC machine service, repair and maintenance program here https://megatelcnc.com/service-cnc-equipment
